Owner FAQ

  • Are you licensed?

    Yes. In California, property management requires a California real estate broker’s license. Yuan Properties is registered as a broker with the California Department of Real Estate.

  • Can I reach you after hours?

    Yes. Especially in an emergency. While our business hours are Monday through Friday, 9 a.m. to 5:00 p.m., our team often works earlier and later to handle urgent issues when they arise.

  • Can you deposit funds directly into my account?

    Yes. We offer ACH direct deposit to your designated account.

  • Do you sell real estate too?

    Yes. Our licensed agents can help you buy or sell both investment properties and personal homes. And yes, we always appreciate your referrals.

  • How and when do I get my payments?

    Owner payments are sent on the 15th of each month. If the 15th falls on a weekend or holiday, we will fund the day before the weekend or Holiday. We fund with ACH Transfers every month.

  • How is rent collected?

    Tenants can pay rent online, via ACH, credit card,  mail a check or money order, or drop off non-cash payments at our bank during business hours.

  • How long are your leases?

    Most leases are for one year. We’ll discuss your specific situation as needed.

  • How much is the security deposit?

    Typically, the deposit equals one month’s rent. Depending on the situation we may adjust the security deposit. Small landlords with no more than 2 residential rental properties with a combined total of 4 or fewer units can charge up to two months' rent.

  • How soon can you start managing my property?

    In most cases, we can begin within 1 to 3 business days.

  • What types of properties do you manage?

    We primarily manage single-family homes, along with a number of duplexes, fourplexes, and townhomes. We do not manage large apartment complexes.

  • What reports do I receive, and how often?

    You’ll have full access to our online owner portal with a wide range of financial and property reports. If you ever need something specific that’s not listed, we’ll get it to you.

  • Who holds the tenant’s security deposit?

    We hold all tenant security deposits in separate, non–interest-bearing trust accounts.